Our Response to COVID-19

Sierra cares about your health and safety. Please read about what changes we have made at Sierra to keep you and our staff safe and help prevent the spread of this virus.

Nothing is more important than the health of our customers and employees. We have implemented plans designed to protect our customers and employees and to help ensure our stores remain open for the convenience of our customers and their daily needs. We have enhanced our already comprehensive in-store cleaning and sanitization processes, and continued emphasis on proper personal hygiene, including more frequent handwashing and the proper use of hand sanitizer. We have also distributed cleaning supplies which have been EPA-certified to kill the COVID-19 virus, with instructions to increase the frequency of cleaning commonly touched surfaces, including bathrooms, touchscreens, door and cooler handles, dispensers, and pin pads.

Sierra wants you to know that we are following the Los Angeles County guidelines to keep our customers and employees safe by minimizing human contact with our customers all while still maintaining a high level of service to our customers.

We ask any employee who is not feeling well to stay home – the same goes for our customers. We have to all adopt a personal code of self-isolating if we don’t feel well.

Sales Department and Social Distancing

Please note that we require the use of face masks on our property. Should you need a face mask we will be able to provide you with one during your visit at Sierra. The basic element of social distancing is staying a minimum distance of six feet from any other person(s). Social distancing is required during all times while onsite at Sierra and we please ask that you help us abide by these guidelines in order to create a comfortable and safe environment. We kindly ask to ensure that children remain a close proximity to their parent(s) and at least six feet from other customers and staff. We have restructured several operations to promote this separation.

Service Department:

To ensure proper separation in our service departments, we have instituted several new measures. First, we encourage customers to stay in their vehicles while waiting to be written up. We have greeters who direct traffic and will let guests know what their wait time should be. We feel that our guests and our staff are safest if our guests stay in their own vehicles.

The service advisor will come to our guests. We have a new tablet-based system that will let us work with our guests at their vehicles to record the guest’s concerns, obtain all the necessary information and even have our guests sign off on the work that needs to be done. If it is necessary or desirable for guests to come inside, we will try to limit the number of guests inside so we don’t jeopardize our guests with a crowd at the door.

Once we have the vehicle and have properly documented our guest’s concerns, if the guest wants to wait, our waiting rooms have been rearranged to provide spacing between guests. This minimizes the number of people the waiting rooms can hold. If we require more space, we have some available in a number of places, including the showrooms and outdoor seating. Advisors should be informed if a guest is looking for additional space or more information.

Similarly, for vehicle pickup, we will try to obtain payment information at write-up so we can minimize the guest’s time with us when picking up the vehicle. Again, if we can explain what we’ve done and otherwise answer questions over the phone, less interaction is required in person.

We appreciate your understanding and cooperation at this time. Stay safe and healthy.

For more COVID-19 information, please visit visit www.covid19.ca.gov